Privacy.

 

Privacy Policy.

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Who we are.

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Patrick Thomas, BA (Hons), MLitt: Academic Support for Higher Education is a private, individually owned and managed business delivering bespoke tuition and support services to students either currently enrolled in or preparing for Higher Education. 

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The purpose of this site is to provide information about the services we offer. This Privacy Policy is designed to give you, as a user of this site, information about your data is obtained and processed in connection with your use of this site. 

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References in this Privacy Policy to the “we”, “us” and “our” are to Patrick Thomas, BA (Hons), MLitt: Academic Support for Higher Education.

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We are responsible for deciding how we hold and use personal information about you. We are committed to protecting and respecting your privacy and ensuring that personal and sensitive information is gathered in compliance with this Privacy Policy.

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By using this site, we may collect, use, store and transfer different kinds of personal data about you. In respect of all users of this site, the personal data we may collect includes information you send to us when making an enquiry or booking a support session. We may also collect electronic data which is processed when accessing or browsing this site. Similarly, we may also collect personal information from you, such as your name and contact details.

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Please read this Privacy Policy carefully (together with our Cookies Policy) https://p-thomas-studyskil.wixsite.com/academicsupportforhe/cookies

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From time to time we may update this Privacy Policy and issue other privacy or fair processing notices to you relating to the way in which we collect personal data about you which we will bring to your attention. 
 

Our privacy promise.

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We promise:

• To keep your data safe and private.

• Not to sell your data. 

 

What Information do we collect?

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Personal information you disclose to us.

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We collect personal information that you voluntarily provide to us when you express and interest in obtaining information about us or our services, when you book or participate in the services, or otherwise when you contact us. The personal information that we collect depends on the context of your interaction, the choices made by you and the features of the website you use. The personal information collected may include the following:

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• Names.

• Email addresses.

• Billing addresses.

• debit/credit card numbers.

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We do not process sensitive information.

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Payment Data.

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We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Square. You may find their privacy notice link(s) here: https://squareup.com/gb/en/lega/general/privacy.

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All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

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Usage Data.

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We may collect information about how you use this site and our services, including how you navigate this site and if you encounter any problems.

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Educational Data.

We may collect information about your academic progress and career that you submit to us when making an enquiry.

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Social Media Data.

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When you connect with us or like or follow our social media accounts we may have access to your personal data through the social media platform, including your social media handle, photograph, date of birth, location, occupation, interests and other information and content you make available via your social media accounts.

 

Technical Data.

 

This includes electronic information which is automatically logged/stored by processing equipment, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this site.

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How we process your information.

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We will only collect and process your personal data where we have a legal basis to do so. This legal basis will vary depending on the manner and purpose for which we are collecting your personal information. The circumstances in which we may use your personal data are as follows:

• Where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract;

• Where it is necessary to comply with a legal or regulatory obligation that we are subject to;

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or 

• Where we have your consent to do so, subject to your right to withdraw consent (further details provided in the later section below).

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We may process your personal information for a variety of reasons, depending on how you interact with us and our services, including:

• To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• To fulfill and manage your orders: We may process your information to fulfill and manage your orders, payments, returns and exchanges made through the Services.

• To save or protect an individual’s vital interest: We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

 

Third-Party Websites.

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The Services on this site may link to third-party websites, online services or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services or applications. The inclusion of a link towards a third-party website, service or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

 

Cookies and other tracking technologies.

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We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are used for a number of purposes, for instance to enable us to identify which pages are being used, analyse data about web page traffic, build a demographic profile and improve this site in order to tailor it to customer needs. Overall, cookies help us to provide you with a better site, by enabling us to monitor which pages you find useful and which you do not.  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies (and the above websites tell you how to do this). If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly. For more information about the cookies we use and the reasons why we use them, please see our Cookies Policy on our website.

 

How long do we keep your information.

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We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention periods is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than 90 days.

When we have no ongoing legitimate business needs to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in back up archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

How do we keep your information safe?

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We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguard and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminal or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

Do we collect information from minors?

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We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collection from children under the age of 18, please contact us at p-thomas-studyskills@outlook.com.

 

What are your privacy rights?

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You have the following rights in respect of the personal data that we process about you (where we determine the purpose and means for which that personal data shall be processed):

• the right to request access to your personal data that we hold and to receive certain information relating to that data; 

• the right to ask us to rectify inaccurate data or to complete incomplete data;

• a right to receive or ask for your personal data to be transferred to a third party(note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you);

• the right to request the erasure of personal data where there is no good reason for us continuing to process it (note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request); 

• the right to object to how we process your personal data where we believe we have a legitimate interest in processing it (as explained above) (note that in some cases we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms);

• the right to restrict processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it (note that when processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future; and

• where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. If you withdraw your consent, we may not be able to provide certain services to you. 

If you wish to make a subject access request please email us at p-thomas-studyskills@outlook.com 

 

Should you wish to contact us about this notice our your privacy concerns.

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We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Please let us know if you are unhappy with how we have used your personal information. You may contact us using our secure online contact form on this site https://p-thomas-studyskil.wixsite.com/academicsupportforhe or by email to p-thomas-studyskills@outlook.com. 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance and we shall endeavour to resolve your complaint. 

 

Changes to your data.

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Patrick Thomas (MLitt): Academic Support for Higher Education makes every effort to ensure information collected is accurate and up-to-date. We encourage you to help us by telling us promptly if you change your contact details. You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.

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Getting in touch.

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Should it be requested, we are happy to provide any additional information or explanation needed. If you have any requests or concerns about any information contained within our Privacy Policy, please email us at p-thomas-studyskills@outlook.com or write to: Patrick Thomas, BA (Hons), MLitt: Academic Support for Higher Education, 14 Glendevon Drive,

Stirling, FK8 1FG. You can also telephone us on +44 (0) 7908337251.

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Policy updated 7th August 2022.